Delivery & Returns

Delivery can be to any address as long as the address to which your payment card is registered is also present on your order.

All deliveries must be signed for as proof of receipt. Please make sure you also keep the receipt enclosed with your goods.

When you add products to your Shopping Bag, the appropriate delivery charge will be added automatically. You will always be able to see this charge before submitting your order.

All delivery timescales are subject to product and delivery slot availability. Small parcels will be delivered via Royal Mail recorded first class delivery. Delivery is usually next working day subject to availability. However, delivery may take up to five working days. The following are standard guidelines, from Royal Mail,

To UK address: 1-2 working days

To EU address: 3-5 working days

To Europe (non-EU) address: 4-6 working days

To Middle East (GCC) address: 5-7 working days

The contents of your order, your delivery postcode area and country will determine which delivery services you will be offered.

We do not deliver to Post Office (P.O.) boxes or shipping agent addresses.

Delivery will be between the hours of 7am and 6pm; we are unfortunately unable to confirm a time.

Uberluxe International Ltd will select the most appropriate carrier for your goods. This means your delivery may arrive in more than one batch to ensure your order is transported in the best possible way.

Whilst every reasonable effort shall be made to keep to any delivery date, time of delivery shall not be of the essence and Uberluxe International Ltd shall not be liable for any losses, costs, damages or expenses incurred by the customer or any other person or company arising directly or indirectly out of any failure to meet any estimated delivery date. The risk in the goods shall pass from the company to the customer upon delivery of such goods to the customer.

The website should automatically recognise the Country from where you are connecting. It is possible to change the Country of delivery by clicking on the link Delivery Country at the bottom of the page.


Postage & Charges
You will only pay one delivery charge per order, which will be the highest depending on the contents of your order and the chosen delivery service. When you have added items to your shopping bag, the standard delivery charge for those products will be automatically applied to your order.

Force Majeure
Uberluxe International Ltd shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond its reasonable control.

Returns

Your complete satisfaction is important to us. If for some reason you are not fully satisfied with your order, you may return one or more items. It is not possible to exchange one product for another.

If you need to return a product purchased from Uberluxe International Ltd then you have 28 working days from date of receipt to do so. The returned goods must be in a re-saleable state and returned with their original box, packing and any accessories.

If the reason for return is missing or faulty parts then we will offer a full refund or replacement, on return of faulty product, provided we are aware of this within 10 working days from receipt. 

Any refund, which is due to a fault or other defect, will include a refund of the applicable delivery charge.

To arrange a return, please contact us by following the links on the Uberluxe International Ltd website, or by phoning us on +44 (0)115 714 8072 or by sending an email info@uberluxeonline.com. Please quote your order reference number. We will then make the necessary arrangements and despatch a paid return's label to you, at the cost to Uberluxe International Ltd to use to return the goods to us.

Uberluxe International Ltd reserves the right to refuse returns that are shipped after the 28-day grace period has expired or items that are not in the same condition you received them in.

This returns policy does not affect your legal rights.

Cancellation of Orders
You are able to cancel your order at any time prior to shipping with no cost penalty being incurred and with full credit of your account if monies have already been taken. You can cancel an order by following the links on the Uberluxe International Ltd website, or by phoning us on +44 0115 714 8072 or by email info@uberluxeonline.com